AI Eyewear Consultant Notice
Last updated: 3 October 2026
1. What it is
The AI Eyewear Consultant on eye2eye.nyc is an automated assistant, provided to us by our technology providers, that helps you find frames and choose lens options. It uses artificial intelligence to answer your questions and suggest Products based on what you tell it, such as your style preferences, face shape, and how you use your glasses. You are chatting with an AI, not a person.
2. What it is not
- It is not an optician, optometrist, or doctor, and its answers are not medical advice or an eye examination.
- It does not create, read, check, or change your prescription. You enter your own prescription values at checkout.
- Its suggestions may be inaccurate or incomplete. Please check Product details, lens options, and your prescription values before ordering, and ask your eye care professional about anything related to your vision or eye health.
3. Your information
Your conversations are processed by our technology providers to generate answers, and may be kept to provide customer service, prevent misuse, and improve the feature, as described in our Privacy Policy. Please do not share health details beyond what is needed to choose eyewear, and do not share payment details in the chat.
4. Need a person?
You can reach our team at support@eye2eye.nyc or on WhatsApp at +972-543257943. WhatsApp and chat messages may first be answered by an AI assistant; just ask for a person and we will pass your message to our team.