Shipping Policy

Shipping Policy

Last updated: 1 July 2026

1. Where we ship

We currently ship to addresses within the United States. Shipping options, costs, and estimated delivery times are shown at checkout based on your destination and the Products in your order.

2. Order processing and fabrication time

Many of our Products — including prescription eyewear and custom lenses — are made to order through GoHub's certified laboratories after your order and, where applicable, your prescription are verified. Made-to-order Products require fabrication time in addition to delivery time. Typical timelines are:

  • In-stock, non-prescription items: processed within 1–3 business days before shipping.
  • Prescription and made-to-order items: allow additional time for verification, fabrication, and quality checks before the order ships.

The estimated timeframe shown at checkout is your best guide for a given order. All timeframes are estimates, not guarantees.

3. Shipping methods, costs, and delivery estimates

Available shipping methods and their costs and estimated delivery windows are displayed at checkout. Estimated delivery time begins when the order ships, not when it is placed. Delivery estimates are provided by the carrier and are not guaranteed.

4. Tracking your order

When your order ships, we will email you a confirmation with tracking information where available. You can also check status in your account.

5. Title and risk of loss

All purchases are made under a shipment contract. This means title and risk of loss pass to you when we deliver the Products to the carrier. Tracking dates are carrier estimates only.

6. Accurate addresses, undeliverable packages, and return to sender

You are responsible for providing a complete, accurate, deliverable shipping address. If a package is undeliverable or returned to sender because of an incorrect or incomplete address or a failure to collect it, we will contact you to arrange reshipment; reshipment or any additional shipping costs may be your responsibility. Refunds for returned-to-sender orders, where offered, may have shipping costs deducted.

7. Lost or stolen packages

If tracking shows your package was delivered but you cannot find it, please check with members of your household and neighbours, and contact the carrier. Because risk of loss passes on delivery to the carrier (Section 5), we are not responsible for packages lost or stolen after the carrier confirms delivery. As a courtesy, contact us at support@eye2eye.nyc and we will try to help you resolve the issue with the carrier.

8. Delays

We are not responsible for delays caused by carriers, weather, customs, incorrect address information, payment or prescription verification, or other events beyond our reasonable control.

9. Contact us

  • Email: support@eye2eye.nyc
  • Operator: eye2eye.nyc is operated by [Operating company name and U.S. address — to be added] (operating company legal name and U.S. mailing address to be completed before launch)