Terms & Conditions

Last updated: 1 July 2026

1. About these Terms

Welcome to eye2eye.nyc (the "Site"). The Site is an online store for eyeglasses, sunglasses, frames, lenses, and related eyewear products and services (the "Products"). The Site is operated by [Operating company name and U.S. address — to be added] (the "Company", "we", "us", or "our"), the company responsible for eye2eye.nyc, this Site, and your orders. To provide the Site, we work with GoHub ("GoHub"), an independent third-party optical-commerce platform that powers our product catalog and optical ordering and connects your order to certified optical laboratories. GoHub is our service provider; it is not our parent, owner, or partner, and we are solely responsible to you for the Site and your purchases.

These Terms & Conditions, together with our Terms of Sale, Privacy Policy, Cookie Policy, Returns & Refunds Policy, Shipping Policy, Warranty, Virtual Try-On & Biometric Notice, and any other policy or notice we post on the Site (together, the "Terms"), form a legally binding agreement between you and us governing your access to and use of the Site. Our Terms of Sale additionally govern any purchase you make.

By accessing or using the Site, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by the Terms. If you do not agree, do not use the Site.

2. Eligibility

The Site is intended for users who are at least 18 years old and located in the United States. By using the Site, you represent that you are 18 or older and that the information you provide is accurate. We do not knowingly allow individuals under 18 to create an account or place an order.

3. How the store works

eye2eye.nyc sells eyewear directly to consumers. To operate the Site, we work with GoHub and other independent third parties. The main ones are:

Catalog and optical ordering are powered by GoHub, an independent third-party optical-commerce platform we work with. GoHub provides the catalog and optical-ordering technology and arranges fabrication of made-to-order Products through certified optical laboratories.
Order fabrication. Prescription eyewear — prescription eyeglasses, prescription sunglasses, and prescription lenses ("Prescription Eyewear") — and certain other made-to-order Products are produced by independent optical laboratories engaged through GoHub. GoHub works with certified optical laboratories only.
Virtual Try-On ("VTO") is provided by Glasses-on, a third-party provider engaged by GoHub, which renders Products on a live image of your face. Your use of the VTO feature is governed by our Virtual Try-On & Biometric Notice.
Online vision tests and "find my prescription" services, where offered, are provided by Visibly, a third-party telehealth provider engaged by GoHub. These services are subject to Visibly's own terms, privacy notice, and clinical processes. eye2eye.nyc does not perform eye examinations, does not provide eye-care or medical services, and does not issue prescriptions.

Each of these third-party services may be governed by the third party's own terms and privacy practices, which we encourage you to review.

4. Your account

You may need to create an account to use certain features or place an order. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at support@eye2eye.nyc if you suspect unauthorised use. We may suspend or close accounts that violate the Terms or that we reasonably believe are being used for fraud or abuse.

5. Not medical or eye-care advice

eye2eye.nyc is a retailer of eyewear. We are not an eye doctor, optometrist, ophthalmologist, optician, or healthcare provider, and nothing on the Site is medical advice, an eye examination, a diagnosis, or a substitute for professional eye care.

Any general information on the Site about vision, lenses, or eye health is provided to help you communicate with your own eye-care professional and to help you choose Products. It is not intended for diagnosis or treatment and should not replace an in-person eye examination. Regular comprehensive eye exams by a licensed professional are important to your eye health and can detect conditions that an online tool cannot. Always consult a qualified eye-care professional about your vision and eye health.

If the Site offers an online vision test or "find my prescription" service provided by Visibly, that service is delivered by Visibly, a telehealth provider engaged by GoHub, under Visibly's own terms and clinical supervision. eye2eye.nyc is not responsible for the performance, results, validity, or clinical adequacy of any Visibly service or any prescription it produces.

6. Prescriptions

If you order Prescription Eyewear, you are responsible for providing a valid, current, and unexpired prescription issued by a licensed eye-care professional, and for the accuracy of all prescription values and measurements (including pupillary distance) that you submit. By submitting a prescription, you represent that it is yours, that it is valid and current, and that you are not registered blind or partially sighted in a way that would make self-ordering inappropriate.

Your order is subject to receipt and verification of your prescription. We (through GoHub and its certified laboratories) may, at our discretion: verify your prescription with the issuing professional; ask you to confirm or provide measurements such as pupillary distance; request a copy of a current written prescription; or decline or cancel an order we are unable to verify. We are not responsible for eyewear that does not meet your needs because the prescription or measurements you supplied were inaccurate, incomplete, or out of date. Prescription accuracy and validity are handled further in our Terms of Sale and Returns & Refunds Policy.

7. Virtual Try-On

The Site offers a Virtual Try-On feature, provided by Glasses-on, that displays Products on a live image of your face. Virtual Try-On is a visualisation aid only. The on-screen image may distort or inaccurately represent a Product's color, finish, texture, proportions, or fit, and the appearance of a Product in the tool may differ from the physical Product and from how it looks on you in person. Do not rely on Virtual Try-On to determine medical suitability, exact fit, or true color.

Virtual Try-On involves processing an image of your face. Before you use the feature, we present a consent screen, and your use is governed by our Virtual Try-On & Biometric Notice, which explains what is processed, by whom, and how. If you do not agree to that notice, do not use Virtual Try-On.

8. Product information, pricing, and availability

We try to describe and display Products accurately, including colors, finishes, and dimensions. However, we do not warrant that descriptions, images, colors, measurements, or other Site content are complete, accurate, current, or error-free. On-screen colors and sizes depend on your device and settings and may differ from the physical Product. Products are subject to availability and may be modified, limited, or discontinued at any time. Pricing, fees, taxes, and order acceptance are governed by our Terms of Sale.

9. Intellectual property

The Site and its content — including text, graphics, logos, images, product imagery, page layouts, software, and the "eye2eye.nyc" and "GoHub" names and marks — are owned by us, GoHub, or our licensors and are protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Site for your own non-commercial shopping purposes. You may not copy, reproduce, republish, scrape, data-mine, frame, sell, license, or create derivative works from the Site or its content, or use any robot, spider, or automated means to access it, without our prior written consent.

10. Your content

If you submit reviews, photos, comments, or other content to the Site ("User Content"), you grant us and GoHub a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, display, adapt, and distribute that User Content in connection with operating and promoting the Site and our Products. You represent that you own or have the rights to the User Content you submit, that it is accurate, and that it does not infringe any third-party right or any law. We may remove User Content at our discretion. Do not submit content that is unlawful, defamatory, obscene, infringing, or that contains another person's personal or health information.

11. Prohibited uses

You agree not to: (a) use the Site for any unlawful, fraudulent, or harmful purpose; (b) interfere with or disrupt the Site, its security, or its servers; (c) attempt to gain unauthorised access to any account, system, or data; (d) use the Site to infringe intellectual property or privacy rights; (e) resell, or place orders that we reasonably believe are for resale, without our authorisation; (f) submit false, misleading, or fraudulent information, including payment or prescription information; or (g) use any automated means to access, copy, or monitor the Site.

12. Third-party services and links

The Site integrates and links to third-party services, including GoHub, the optical laboratories, Glasses-on (Virtual Try-On), Visibly (online vision services, where offered), payment processors, and shipping carriers. We do not control these third parties and are not responsible for their products, services, content, acts, omissions, terms, or privacy practices. Your dealings with, and use of, any third-party service are at your own risk and may be governed by that third party's own terms and policies.

13. Disclaimer of warranties

EXCEPT FOR ANY EXPRESS LIMITED WARRANTY WE PROVIDE IN OUR WARRANTY POLICY, AND EXCEPT AS REQUIRED BY APPLICABLE LAW, THE SITE, ITS CONTENT, AND THE PRODUCTS AND SERVICES MADE AVAILABLE THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR ITS SERVERS ARE FREE OF HARMFUL COMPONENTS. WE MAKE NO WARRANTY ABOUT ANY THIRD-PARTY SERVICE, INCLUDING VIRTUAL TRY-ON OR ANY ONLINE VISION SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL eye2eye.nyc, THE COMPANY, GOHUB, OR THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SERVICE PROVIDERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SITE, ANY PRODUCT, OR ANY THIRD-PARTY SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE OR THE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100). NOTHING IN THE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

15. Indemnification

You agree to indemnify, defend, and hold harmless eye2eye.nyc, GoHub, and their respective affiliates, service providers, and personnel from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Site or any Product; (b) your violation of the Terms or any law; (c) your User Content; or (d) inaccurate prescription or measurement information you supplied. We may assume the exclusive defense of any matter subject to indemnification by you, in which case you will cooperate with us.

16. Dispute resolution; binding arbitration; class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND US TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

16.1 Informal resolution first

Before starting an arbitration, you agree to first contact us at support@eye2eye.nyc and give us 60 days to resolve the dispute informally. Most concerns can be resolved this way.

16.2 Agreement to arbitrate

You and we agree that any dispute, claim, or controversy arising out of or relating to the Terms, the Site, the Products, or any third-party service offered through the Site (a "Dispute") that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except as provided below. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitration will be conducted in New York County, New York, or, at your election, by telephone, video, or on documents only. The arbitrator may award the same relief a court could on an individual basis.

16.3 Class-action and representative-action waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. This waiver applies to all Disputes, including, without limitation, claims under the Telephone Consumer Protection Act, the Illinois Biometric Information Privacy Act (740 ILCS 14/1 et seq.), the Texas Capture or Use of Biometric Identifier Act (Tex. Bus. & Com. Code § 503.001), the Washington My Health My Data Act, and similar federal or state statutes.

16.4 Exceptions

Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information. To the extent a claim cannot lawfully be arbitrated or waived, it may be brought in the courts identified in Section 17.

16.5 30-day right to opt out

You may opt out of this Section 16 (arbitration and class-action waiver) by sending written notice to support@eye2eye.nyc within 30 days of first accepting these Terms, stating your name, the email associated with your account, and a clear statement that you opt out of arbitration. Opting out will not affect any other part of the Terms.

17. Governing law and venue

The Terms and any Dispute are governed by the laws of the State of New York and applicable U.S. federal law, without regard to conflict-of-laws rules. For any matter not subject to arbitration under Section 16, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York. Any claim arising out of or relating to the Site or the Terms must be filed within one (1) year after the claim arose; otherwise it is permanently barred, except where applicable law prohibits such a limitation.

18. Changes to the Terms

We may update the Terms from time to time. The "Last updated" date shows when these Terms were last changed. Material changes will be posted on the Site, and where required by law we will provide additional notice. Your continued use of the Site after changes take effect means you accept the updated Terms.

19. Suspension and termination

We may suspend, restrict, or terminate your access to the Site or your account at any time, with or without notice, if we reasonably believe you have violated the Terms or applicable law, or to protect the Site, our customers, or third parties. Sections that by their nature should survive termination (including Sections 9, 13–17, and 20) will survive.

20. General

These Terms (with the policies they incorporate) are the entire agreement between you and us about the Site and supersede prior agreements on that subject. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision will be limited or modified to the least extent necessary. Our failure to enforce a provision is not a waiver. You may not assign the Terms without our consent; we may assign them, including in connection with a merger, acquisition, or sale of assets. We are not liable for any failure or delay caused by events beyond our reasonable control. You agree we may provide notices and communicate with you electronically, including by email and by posting on the Site, and that electronic communications satisfy any legal requirement that a communication be in writing. Nothing in the Terms creates any agency, partnership, or joint venture between you and us.

21. Contact us

Questions about these Terms can be sent to:

Email: support@eye2eye.nyc
Operator: eye2eye.nyc is operated by [Operating company name and U.S. address — to be added] (operating company legal name and U.S. mailing address to be completed before launch)